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NoteID Pro offers weekly and yearly subscriptions through the App Store.

1. Open Settings on your iPhone or iPad and tap your name.
2. Choose Subscriptions, then NoteID.
3. Manage your plan or tap Cancel Subscription.

You can also open Manage Subscription from the app’s Profile settings.

Apple handles refund requests at reportaproblem.apple.com.

Read the subscription terms

Your purchase belongs to the Apple Account used to subscribe.

1. Sign in to the App Store with the same Apple Account.
2. Open NoteID and choose Restore Purchases in Profile settings, or Restore on the Pro screen.

You can delete your scans and account from the app, or contact us for help.

• Delete a scan: open it and choose Delete, or use the Delete action in History. Its stored photos are deleted too.
• Delete a collection: removing a collection leaves its banknotes in your library.
• Delete your account: use Delete Account in your account settings to remove your account and its scans, photos, notes and collections.

Using a guest account?

Contact us from Help & Support in the app so the email includes your guest account ID. If you can’t open the app, email us with any details that help us identify your account.

Delete my NoteID data

Retention details

For details about backups, logs, purchase records and provider retention, read the Privacy Policy.

NoteID starts with a guest account so you can begin without signing up.

• Create an account from Profile to keep access to your scans across devices.
• Forgot your password? Choose Forgot Password on the sign-in screen.
• Manage your account and sign out from Profile settings.

Keep access to your account before changing devices. Guest scans may not be recoverable if you lose the guest credentials.

• Use even light.Avoid flash glare, deep shadows and reflections across security features.
• Show the whole banknote.Keep all four edges in the frame, lay the note flat and use a simple background.
• Add both sides.A sharp front photo is the starting point. Add the back to help distinguish designs and series.

If the result seems uncertain, try another photo with better light and focus.